SelosConnect General Terms of Sale
Last updated: September 13, 2025
1. Purpose and Scope of Application
These General Terms of Sale (GTS) govern the contractual relationships between SelosConnect and its customers for the sale of products imported from Nigeria, China, Vietnam, Turkey and Dubai.
2. Ordering Process
Orders via WhatsApp:
- Orders are placed exclusively via WhatsApp on the site in product detail pages
- Order confirmation is sent via WhatsApp within 24 hours
- The order is only considered firm after written confirmation
- Product availability information is provided upon request
📦 Important Import Information
SelosConnect specializes in importing products from several countries. Delivery times and conditions may vary depending on the product's origin.
3. Prices and Payment
Payment terms:
- Full payment upon order for confirmation
- Balance before product shipment
- Accepted payment methods: Mobile Money, bank transfer, bank card, payment link
- Prices are in FCFA and exclude import fees as well as any customs duties
4. Delivery Times
Delivery times vary depending on product origin:
- China/Vietnam: 15-25 working days or more
- Turkey/Dubai: 10-20 working days or more
- Nigeria: 5-10 working days or more
Delivery times start from the payment of the deposit and confirmation of availability.
⚠️ Important Note on Delivery Times
Delivery times are given as estimates and may be affected by factors beyond our control (customs, transport, etc.). We commit to informing you of any delays.
6. Right of Withdrawal
In accordance with current regulations, you have a 7-day period to exercise your right of withdrawal.
- The product must be returned in its original condition
- Return costs are the customer's responsibility
- Refund occurs within 14 days after product receipt
7. Warranty and After-Sales Service
Product warranty:
- All products benefit from manufacturer warranty
- 2-month warranty on manufacturing defects
- Free technical assistance for 30 days after purchase
- After-sales service available via WhatsApp
8. Responsibilities
SelosConnect cannot be held responsible for:
- Delays due to customs services
- Changes in import regulations
- Cases of force majeure (strikes, bad weather, etc.)
- Inappropriate use of products by the customer
9. Complaints
Any complaint must be submitted:
- Via WhatsApp at +229 01 41 34 78 21
- By email at selosconnect@gmail.com
- Within 48 hours after product receipt
We commit to responding to any complaint within 72 hours.
📞 Customer Service
For any questions regarding your orders:
- WhatsApp: +229 01 41 34 78 21
- Email: selosconnect@gmail.com
- Opening hours: Monday - Saturday, 7am - 8pm
10. Applicable Law
These terms are governed by Beninese law. Any dispute will be submitted to the competent courts of Cotonou.