SelosConnect Terms and Conditions of Sale
Last updated: September 13, 2025
1. Purpose and Scope
These General Terms and Conditions of Sale (GTCS) govern the contractual relations between SelosConnect and its customers for the sale of products imported from Nigeria, China, Vietnam, Turkey and Dubai.
2. Order Process
Orders via WhatsApp:
- Orders are placed exclusively via WhatsApp on the site in the product detail pages
- An order confirmation is sent via WhatsApp within 24 hours
- The order is only considered firm after written confirmation
- Product availability information is provided upon request
📦 Important Import Information
SelosConnect specializes in importing products from several countries. Lead times and conditions may vary depending on the product's origin.
3. Prices and Payment
Payment terms:
- Full payment upon order for confirmation
- Balance before product shipment
- Accepted payment methods: Mobile Money, bank transfer, credit card, payment link
- Prices are in all currencies and exclude import fees and any customs duties
4. Delivery Times
Delivery times vary depending on the product's origin:
- China/Vietnam: 15-25 business days or more
- Turkey/Dubai: 10-20 business days or more
- Nigeria: 5-10 business days or more
The lead times begin from the payment of the deposit and confirmation of availability.
⚠️ Important Note on Lead Times
Delivery times are given as an indication and may be affected by factors beyond our control (customs, transport, etc.). We undertake to inform you of any delays.
6. Right of Withdrawal
In accordance with current regulations, you have a 7-day period to exercise your right of withdrawal.
- The product must be returned in its original condition
- Return costs are at the customer's expense
- Refund will be made within 14 days after receipt of the product
7. Warranty and After-Sales Service
Product warranty:
- All products benefit from the manufacturer's warranty
- 2-month warranty on manufacturing defects
- Free technical assistance for 30 days after purchase
- After-sales service available via WhatsApp
8. Liability
SelosConnect cannot be held liable for:
- Delays due to customs services
- Changes in import regulations
- Cases of force majeure (strikes, adverse weather, etc.)
- Inappropriate use of products by the customer
9. Complaints
Any complaint must be submitted:
- Via WhatsApp at +229 01 41 34 78 21
- Via email at selosconnect@gmail.com
- Within 48 hours after receipt of the product
We undertake to respond to any complaint within 72 hours.
📞 Customer Service
For any questions regarding your orders:
- WhatsApp: +229 01 41 34 78 21
- Email: selosconnect@gmail.com
- Opening hours: Monday - Saturday, 7am - 8pm
10. Applicable Law
These terms are governed by Beninese law. Any dispute shall be submitted to the competent courts of Cotonou.